加拿大超低成本航空公司 Lynx Air 宣布将于2024年2月26日停止运营。尽管这则消息已经发布了几天,但Lynx Air官方FAQ网页上有许多问题至今仍未得到答复,或者根本无法回答。如果该网站无法访问,您也可以查看翻到最下面,我们拷贝了一份,他已记录下了页面的内容。在这篇文章中,我们希望就行李问题和航班取消提供一些非官方的指导和帮助。

Lynx Air FAQ page
Lynx Air 官网问答,详细内容在文末

如果您需要从 Lynx Air 获得补偿,现在会发生什么?

通常情况下,我们可以向航空公司或加拿大运输局(CTA)提交索赔,要求退还因我们的行李未能与我们一同到达目的地而产生的费用。乘客应该能够在CTA的仲裁决定后获得赔偿。

现在,乘客面临着复杂的情况,因为即使CTA裁定支持乘客,也不会有一家公司能够满足CTA的请求。我曾在CTA内部采访过一位消息人士,似乎尚无关于如何处理Lynx Air乘客索赔的指示。就目前而言,即使您从CTA获得了对你自己的有利裁决,但因为航司已破产,所以您会成为破产公司的债权人之一,并与其他债权人一起列入名单。我们不知道乘客是否会优先于其他债权人,但您获得赔偿的机会微乎其微。

因此,我们建议购买您绝对需要的物品,因为如果您打算根据《蒙特利尔公约》或加拿大航空乘客保护规定对Lynx Air提出索赔,这一观点也适用于航班延误或取消的乘客。

在 Lynx Air 破产的情况下,您可以采取什么措施减少损失?

对于许多乘客来说,现在可能为时已晚,但我确实希望本网站的读者已经有了在这种情况下保护自己的方法。

首先,我建议查看您用来购买Lynx Air机票的信用卡保险政策。尽管Lynx Air建议乘客向信用发卡行索取退款,但您的信用卡旅行保险仍然应该覆盖您任何适用的旅行中断费用。例如,如果您的航班被取消,并且您将从您的信用卡发行方获得退款,因为您从Lynx Air购买的服务未能提供。同时,如果您的信用卡有航班取消的旅行保险,您可能会获得500至5000刀的赔偿,用于购买昂贵的临时航班票返回家中。

其次,请检查是否有任何保险可以保护您行程中断。例如,我的 Tugo 保险政策将覆盖与航班相关的中断,无论支付方式和承运方如何。因此,如果您有任何保险政策,请仔细检查一下相关条款,没准还是可以减少一下损失。

最后,我从未乘坐过Lynx,但我听说过许多关于他们的积极评价。就我个人而言,当我在加拿大旅行时,我只会预订被加拿大运输局定义为大型航空公司 ( Large airlines) 的航班,因为它们与小型航空公司 (Small airlines) 相比,有更多的义务和责任。简而言之,大型航空公司在适用的情况下有更多的义务向您赔偿。一般来说衡量大型航空公司的标准是一年载客量超过了200万个客人。如果一个小航空公司的飞机被大航空公司租赁,那么乘客还是会享受到大型航空公司的保护。

总之,我希望所有乘客都能尽量减少Lynx Air停止运营所带来的影响,并能找到其他安全返回家的方法。

Lynx Air Homepage
Lynx air的官网首页

Lynx Air 官网关于破产的问答

感谢PointsHogger的整理。

When is Lynx Air ceasing flight operations?

Lynx Air will cease flight operations as of 12:01 a.m. MT on Monday, February 26. For details about what to do if you have future travel with Lynx, please read through the questions below.

When did Lynx know they would be ceasing operations?

Ceasing operations was a very difficult decision for Lynx to make. We worked tirelessly to find a solution to keep our operations going, but encountered several challenges in allowing us to do just that. It become the only path we could take, we kept our passengers and staff in mind, and knew the effects of this decision would touch many. The decision was made quickly to wind down operations while leaving enough time to get our crews and as many of our passengers as possible home.

Why is Lynx Air ceasing operations?

Tremendous work was put into the growth and expansion of Lynx Air over the past two years, offering Canadians a low-cost, seamless travel experience for Canadians. However, the compounding financial pressures associated with inflation, fuel costs, exchange rates, cost of capital, regulatory costs and competitive tension in the Canadian market have ultimately proven too steep a mountain for our organization to overcome. It is with a heavy heart we leave the skies. We hope in our absence that our vision to Inspire More Canadians to Fly leaves its mark on our passengers.

I have a flight booked with Lynx Air this weekend up to Sunday February 25. What should I do next?

Our passengers are our priority, and to ensure we bring as many of our travellers home as possible, we will continue to operate the majority of our flights through this weekend. If your flight is cancelled, you will be notified via email. For the most up to date information, please refer to Flight Status Information | Lynx Air

Why is my flight cancelled this weekend? What should I do next?

As we wind down our operations, we are unable to facilitate many of the flights scheduled over the weekend as we work to bring aircraft, crews, and as many passengers as possible home. Those who have been affected by a cancellation over the weekend prior to cease of operations will need to contact their credit card provider for a refund. Lynx Air will not be able to assist with refunds or accommodations.

I have a flight booked with Lynx Air for travel on or after Monday February 26 . What should I do next?

If your flight is for travel from Monday, February 26 onward, you can contact your credit card company and they will refund your flight. Please note: Lynx Air’s contact centre will not be available to assist with refunds.

I am partway through my journey and need to get home. What should I do?

First, check your flight status as we will be operating most flights through to Monday, February 26. If your flight is scheduled for after February 26, you will receive a flight cancellation notification and you will be able to get a refund for your flight through your credit card company. If you would like to move to a flight this weekend, reach out to our contact centre and they will do their best to assist you.

I have a friend / family member who is currently travelling with Lynx. What should I do?

Please check the status of their flight Flight Status Information | Lynx Air (flylynx.com)., as most flights will be operating through February 26. If they are travelling after February 26, they should have their flight refunded and make alternate arrangements.

I have a Lynx travel voucher or flight voucher. Can I still use it?

Unfortunately, travel vouchers and flight vouchers will no longer be accepted once Lynx ceases operations.

Is Lynx still operating out of airports?

Lynx will cease all flight operations on February 26, 2024 at 12:01 AM MT.

Why do I need to contact my credit card company regarding my refund?

Any future travel booked and paid for, the monies are held by your financial institution prior to travel, your credit card will be able to reverse the charge and refund your payment.

I really liked flying Lynx. Why is this happening?

Our passengers were a big part of our purpose and drive to build our airline. Offering low fares to inspire Canadians to fly more and to spend more enjoying time with loved ones in beloved destinations was a great privilege. Thank you for supporting us in our journey, we are as disappointed as you are. We are thankful for the loyalty of our passengers who valued our ultra low-cost carrier model. We know this is a shock to many and our goal is to make the wind down of our operations as seamless as possible. It has been a privilege to serve you.